FAQs

.How can I contact DoroSOH?

You can email us at contact@dorosoh.com.  Where our customer care team will be happy to help you with whatever you need.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship directly from our trusted suppliers in mainland China, allowing us to offer affordable and personalised luxury pieces without compromising quality.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order.

After this time, we’re unable to make changes, but you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our partner warehouses. Please allow a little extra time during holidays or sale periods.

Orders are processed between Monday and Friday, usually within 1–3 business days, and shipped the next working day.

Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand and international processing, orders typically arrive within 2–4 weeks.
You’ll receive tracking details as soon as your order has shipped.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.

Will I be charged customs or taxes?

All prices on our website are displayed tax-free in GBP (£).

Depending on your country, import taxes, duties, and customs fees may apply when your order arrives.

These charges are determined by your local customs office and are the responsibility of the customer.

For more details, please contact your local customs authority.

How do I return an item?

Please contact us at contact@dorosoh.com within 14 days of delivery to arrange a return.

tems must be unused, in their original packaging, and in resellable condition.

What if the item I received is defective, incorrect, or damaged?

Please contact us as soon as possible at contact@dorosoh.com including your order number and clear photos of the issue.

We’ll resolve it quickly and ensure you receive the correct or replacement item.

When will I receive my refund?

Refunds are issued to your original payment method once your return has been received and inspected.

If you paid by credit or debit card, please allow 7–10 business days for your bank to process the refund.

If you haven’t received your refund after this time, please contact your card provider for further updates.